Shipping Policy

Last Updated: July 23, 2026

Welcome to Cuzzy Mart. We are committed to delivering your orders quickly, safely, and efficiently across Pakistan.

Order Processing

• All orders are processed within 1–2 business days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, promotions, or peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

• Major Cities: 2–4 business days

• Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and the applicable shipping method.

• Any free shipping offers will be clearly mentioned on our website during promotional campaigns.

Order Tracking

Once your order has been shipped, you may receive tracking information via SMS, email, or WhatsApp (where available), allowing you to monitor your shipment.

Delivery Attempts

Our courier partner will make reasonable attempts to deliver your package. Please ensure that the shipping address and contact number provided are accurate and that someone is available to receive the parcel.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible locations across Pakistan.

Customers are requested to keep the exact payment amount ready to ensure a smooth delivery experience.

Incorrect Shipping Information

Please ensure all shipping details are correct before placing your order. Cuzzy Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or phone numbers provided by the customer.

Delayed or Lost Shipments

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control. If your order has not arrived within the estimated delivery period, please contact our customer support team, and we will assist you in tracking your shipment.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order. Include your order number along with clear photos of the item and packaging so we can review your request and provide a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact details provided on the Cuzzy Mart website.

Thank you for shopping with Cuzzy Mart. We appreciate your trust and look forward to serving you.